Synergy Ticketing Software
Futurecalls launching ITIL compliant Help Desk/Ticketing Software Available on flexible cloud or On-Premises installation. Capex purchase or Opex subscription model

Features


  • Web based and Active Directory integrated
    Auto/Manual Assigning of a ticket based on the skill set and business rule
  • SLA Tracking With automatic Email/SMS based on business rules
    Quick ticket optionfor frequent issues


  • Powerful Search engine For finding a ticket
    Knowledgebase search On previous tickets

  • Powerful API for integration with third party applications
    Readily integrated With popular contact center solutions