Services


Information Security Audit

We are Providing onsite or remote information security consulting and auditing services

Our portfolio of services under this segment includes Consulting Process Implementation, Security Audit, Vulnerability Assessment & Penetration testing, Security Training and Implementation of information security and compliance standards such as ISO/IEC 27001, HIPAA and PCI/DSS. We also provide IT security products and solutions for Vulnerability Assessment, Web Vulnerability Scanning, Encryption, SIEM tools and Cyber forensic tools.

What Do We Cover In Audit
  • Vulnerability Assessment / Penetration Testing for Servers, Routers, Firewalls & Desktops on sampling baiss USING NEXPOSE AND MBSA
  • Belarc scanning on desktops and laptops for identifying security vulnerabilities
  • GAP Analysis on Compliance to ISO/IEC 27001:2013 ISMS controls
  • Compliance Audit on HIPAA controls
  • Business Impact Assessment (BIA) on IT Infrastructure
  • Review of redundancy options and DR / BCP plans and preparedness
  • Configuration review of Servers, Networks & Wireless devices. Review of hardening on Server & Network devices

Our Service Reportoire Includes
  • Vulnerability Assessment & Penetration Testing
  • Web application security assessments
  • ISO/IEC 27001:2013 GAP Assessments
  • HIPAA Assessments
  • Designing Information Security Policies and Procedures
  • Design and Impact security awareness workshops]
Review of IT Support Best Practice Standards
  • PROBLEM MANAGEMENT
  • PATCH MANAGEMENT
  • CONFIGURATION CONTROL
  • CHANGE MANAGEMENT
  • ANTI MALWARE ADMINISTRATION
  • CAPACITY MANAGEMENT
  • Design Security Policies & Procedures | Security Awareness Trainings | Conduct Business Impact Assessment and design BCP/DR | Design and implement controls



Remote Infrastructure Management

Scope of monitoring service will include Actions for predefined threshold alerts, real-time resolution of alarms, Availability monitoring, Capacity Planning, Log Review, Remote configuration backup & Reports as required

Monitoring would cover Vehicle Tracking System, Servers, MPLS network, Internet Links and Network Device

Proposal includes turnkey service ie technical resources for monitoring, tools, technology and infrastructure

Remote Network Infra Offerings
  • Remote availability monitoring of your network links and network devices using tools.
  • Windows server monitoring for CPU utilization,  Memory Utilization, Disk utilization, Service Monitoring, Event log monitoring
  • Bandwidth Monitoring – BW Utilization report for MPLS & Internet links, Alert for threshold BW utilization
  • Compliance Audit on HIPAA controls
  • Configuration backup (TFTP) of network device configuration
  • 24/7 assistance for configuration changes (remote)
  • Daily review of Firewall and Server logs for proactive actions

What is unique in our RIMS
  • Customized alert thersholda and alert actions for ezch customer
  • Assigned relationship manager for each client
  • Includes L1,L2 and L3 support for Servers, Routers and Firewalls
  • Can customize for any generic IP device
  • Very high availability
  • We provide 24/7 Remote Infrastructure Management from our 'State of Art' NETWORK OPERATION CENTER at Chennai India



IVR Gateway

Our unique IVR gateway solution provides easy interface for application softwares to send voice SMS and also to get response back on the status of delivery of the voice SMS as API calls

USE CASES
  • Automated Survey and collecting response from the respondents
  • Voice OTP as two factor authentication for financial transactions and for secure login
  • Remainders and registration confirmation for events
  • For Banks, Insurance and financial services Industry - send remainders and get confirmation for renewals, interest credit, etc.,

"Our IVR gateway provides interface between your web application and your clients". It takes phone commands in programme friendly formats and executes them on your behalf by sending voice SMS as per required format.

How Our 'Voice SMS' scoresover messaging solutions
  • Personalized
  • Voice message gives higher recall factor than text messages
  • Confirmations or inouts can be collected
  • Interested respondent can request call back to you


Contact Centre Technology

FutureCalls' core strength is in Call center technology gained from multitude of projects handled over the years. Our services in this segment ranges from Consulting, Process Re-engineering, Product evaluation, Sizing, Training, Turnkey technical infrastructure and Telecom Audit, Project Management & Technical Solutions implementation and support (From conception to completion).

We have Extensive Experience & Expertise in setting up contact center operations for many international organizations. we provide turnkey services for call center projects including feasibility studies, process Re-engineering, sizing, Technical Solutions,

FutureCalls partners with leading brands to bring you appropriate technical solutions for their MUlti channel contact management such as IVR, ACD, Predictive Dialer, CTI, Unified Messaging, SMS, E-mail and Chat Management, Web Collaboration and Social Media Interaction.



Contact Cloud based Contact Center Services
  • The solution is hosted from one of the best Tier 4 Data Center in India ie NxtGen. Tier 4 certification is a high availability certification given by Uptime Institute and handful of Data Centers only have Tier 4 certification in India. We will be using one of the Tier 4 certified Data Center. Competitor solutions are running on in-house uncertified data centers which cannot offer high availability for critical contact center services.
  • We are offering the solution using featuristic, scalable and premium contact center solution ie Altitude Software. Other solutions cannot offer this level of availability and features. All features available in an on-prem Altitude software solution will be available with our cloud solution as well
  • We are offering the cloud service on joint partnership with Altitude Software. Altitude Software is also committed for the success of this business. This is the first time a premium solution like altitude software is partnering for offering a solution.
  • Solution is hosted out of India and very few solutions are hosted out of India. Hosting out of India has specific advantages for Indian installations.


Vechicle Tracking System

Real time Location information and application based analytics is the key to delivering a successful LBS solution.

Products & Variants
  • Fleet Tracking
  • Bus Tracking
  • Asset Tracking
  • Workforce Tracking
1.Fleet Tracking

Fleet Tracking Solution helps you track vehicles on duty, driver performance, fuel consumption and real time route monitoring, through a secured and user-friendly web/ mobile interface. It assists fleet operators manage their fleet operations effectively and efficiently.

Business Advantages
  • End-to-end service including device, application and connectivity, ensures greater accountability and lower cost of ownership
  • Access to scalable and future-proof services means you need not invest up front
  • SMS and email alerts enables effective monitoring and management
2.Bus Tracking

Bus Tracking is a location based service that helps track the safety and location of school children or employees while in transit. Parents and employees can be kept updated for pick up and drop alerts using this service. Security features like access card, live image capture can also be integrated to ensure added safety.

3.Asset Tracking

Asset tracking services help you get real time location information of your valuable business assets, on and off-site consignments. It is ideal for consigner, consignee and third party logistics service providers who want to benefit from real-time update of their cargo in transit.

Business Advantages
  • Quick and seamless deployment to get you started at the earliest
  • Real-time tracking of assets to minimize losses and offer good customer service
  • Access to information through a secured and user-friendly web/ mobile interfaceBusiness
4.Workforce Tracking

2Workforce tracking solution is a service that helps you track whereabouts of your field force, anytime and anywhere. It has the in-built intelligence to not only track but to create zones and distribute workloads.

Business Advantages
  • Real-time tracking of workforce helps increase accountability and productivity
  • Secured and user-friendly web/ mobile interface helps access information easily
  • Movement history of workforce helps assess what works better
  • Route tracking and route replay features help manage workforce better


Voice & Unified IP

FutureCalls specializes in providing enterprise convergence solutions including IP EPABX, unified Messaging, IP Gateways and IP Phones. Total Customer Satisfaction through Attention to Details, Responsiveness and Technical Excellence.



Campus Back Bone & Enterprise Networking

FutureCalls specializes in providing turnkey campus backbone networking including Fiber and Copper Passive infrastructure, LAN, WAN, FireWalls, Servers, Storage, IP Surveillance, Etc. We take care of complete IT Infrastructure requirements of clients.



Onsite Technology Management

Scope of this support service would include troubleshooting for structured cabling infrastructure and minor changes and additions. FutureCalls has necessary expertise for doing major structured cabling projects but this would form a separate contract as and when required.

Additionally, our technology experts from Head office would be available for periodic review and the review could include support, strategy & IT consulting.

Scope Of Work
  • Support to Desktops, Laptops, Printers, Storage, Firewalls, Windows desktop and server Operating System related issues and all applications used by the organization.
  • Support includes installation of PC’s, laptops office software; diagnosis and correction of desktop application problems, configuring of PC’s and laptops for standard applications; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory of all re computer related hardware and software
  • Additionally, our technology experts from Head office would be available for periodic review and the review could include support, strategy & IT consulting.
  • A backup engineer could be organized for planned absence of assigned engineer if advance notice given.
  • Checklists will be prepared and followed



Futurecalls Academy

Futucalls is now into new business venture, ‘Futurecalls Academy’ with experienced and certified trainers.

Futurecalls Academy Offering, Corporate Training on

  • AVAYA
  • CISCO
  • Altitude Software
  • Microsoft
  • Linux
  • Sonicwall / Fortinet
  • Juniper
  • Networking CCNA
  • Telecom Management
  • IT Security

Futurecalls Academy Uniqueness

  • Certified trainers
  • Invested in Demo / Test Lab setup
  • Practical Case Studies
  • Technology as well as Product specific
  • Generic as well as customized for an organization
  • Common batches or dedicated batch
  • Onsite or offsite

Futurecalls Academy PLAN

  • Forward training calendar will be published for every quarter starting from December-2014
  • Request for customized batches can be discussed
  • Will offer limited free training for major clients