Jaganathan incorporated FutureCalls in the year 2001 and has since handled turnkey infrastructure implementation for various International Call Centers in India. His expertise is primarily in turnkey infrastructure implementation on Build or BO or BOT models. His experience in this category include building turnkey infrastructure for International BPO companies such as AGS Health, Somnia Inc, etc. He has rich experience of consulting and managing complex IT projects including that of OmanTel, Malaysian Airlines, TVS, etc. Jaganathan is in the `IT Advisory Board’ for many companies. Jaganathan is the advisory CIO & CISO of AGS Health, 5000 seater US Healthcare BPO across 9 facilities.
Prior to this role, Jaganathan was Head of Networking with eFunds International. His significant contribution is building the Call Center infrastructure for eFunds at Mumbai which is one of the early international call center operations in India. He was also instrumental in Technology Transition for major outsourcing projects such as West Teleservices, AMEX, etc.