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Futurecalls Technologies
Work at the most dynamic and successful agency
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Desktop Support Engineer
Mumbai, Chennai
Full-time
Join our team as a Desktop Support Engineer. You will be responsible for troubleshooting, LAN, WAN, and printer installation.
Requirements:
- 3-4 years of experience
- Proficiency in troubleshooting and network issues
- Experience in LAN/WAN and printer installation
L2 NETWORK SUPPORT ENGINEER
Chennai
Full-time
Join our team as a L2 NETWORK SUPPORT ENGINEER
Requirements:
- 3–4 years of experience in L2 Network / Infrastructure Support
- Hands-on experience with SD-WAN technologies
- Strong knowledge of Firewall platforms (FortiGate, Palo Alto, Cisco ASA, Sophos, etc.)
- Solid experience with Routing & Switching (Cisco/HP/Aruba)
- Good understanding of ITIL processes
- Security or networking certifications (CCNA/CCNP/NSE/PCNSE)
- Experience managing endpoint security / antivirus tools (Kaspersky, Sophos)
- Working knowledge of Active Directory & basic Windows Server administration
ISMS EXECUTIVE 2-3yrs Exp
Chennai
Full-time
Join our team as a ISMS Excecutive
Requirements:
- Create, manage, and enforce information security policies and procedures, ensuring clarity and accessibility.
- Drive information security awareness through engaging training programs for our team.
- Assist in identifying and evaluating information security risks, contributing to risk assessments.
- Support incident response planning and investigations, ensuring swift corrective actions.
- Keep an eye on security controls, report any deviations, and help prepare performance reports.
- Monitor compliance with ISO 27001 standards and regulations, assisting in internal audits.
- Manage and update information security policies, ensuring alignment with ISO 27001 standards and industry best practices.
- Certification: ISO 27001:2022 Lead Auditor or Lead Implementor certificate preferred.
ISMS EXECUTIVE 2-3yrs Exp
Chennai, Mumbai, Delhi
Full-time
Join our team as a ISMS Excecutive
JD& Key Responbilities :
- Timely completion of ISMS documentation and reviews.
- Audit readiness and closure of audit findings.
- Timely completion of risk assessments and risk treatment activities.
- Employee ISMS awareness and training completion.
- Compliance with applicable ISMS controls.
- Timely closure of corrective and preventive actions.
- Continuous improvement of ISMS processes.
- Preferred Certification:ISO 27001 Lead Auditor or ISO 27001 Lead Implementer or ISO 27001 Internal Auditor or Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP)
Technical Support Engineer
Mumbai
Full-time
Join our team as a Technical Support Engineer
Key Responsibilities :
- Provide L1/L2 technical support to users/customers through phone, email, chat, or ticketing systems.
- Troubleshoot and resolve hardware, software, operating system, application, and network-related issues.
- Diagnose issues related to Windows/Linux systems, desktops, laptops, printers, and peripherals.
- Perform basic troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP, VPN, and connectivity issues.
- Log, update, monitor, and close incidents and service requests in the ticketing system.
- Ensure incidents are resolved within defined SLA timelines.
- Good knowledge of Windows operating systems.
- Basic knowledge of Linux is an advantage.
- Strong understanding of Networking fundamentals.
- Knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN.
- Experience in troubleshooting desktop.
- ps, laptops, printers, and other IT peripherals.
- Basic knowledge of Active Directory and user administration.
- Familiarity with remote support tools.
- Experience working with IT ticketing/helpdesk tools.
- Good understanding of incident, service request, and escalation processes.
- Basic knowledge of ITIL processes will be an added advantage.
Required Technical Skills :
Our Team's Experience at Future Calls
"Working at Future Calls has allowed me to leverage my expertise in web development to create impactful solutions for our clients. The emphasis on technical domain expertise is truly what sets us apart."
Manikandan B
Senior Web Developer
"The collaborative environment at Future Calls is fantastic. We focus on implementing business-appropriate technology for our clients, ensuring they receive 'Value for Money'. I'm proud to contribute to such a client-focused team."
Santhiya G
Senior Web Developer
"Future Calls' commitment to serving leading multinational call centers, Banks, Educational Giants, and Corporates is truly impressive. We prioritize their requirements and ensure seamless support, which is crucial in today's fast-paced environment."
Pradeep V
General Manager-Voice & Contact Center,Software
"At Future Calls, we build strong relationships with our clients and deliver tailored solutions that meet their unique needs. Our focus on project consultancy services and technical domain expertise allows us to provide exceptional value and drive their success."
Vijay Rajagopal
Head - Sales and Manager