Mr. Pradeep is a seasoned professional with extensive experience in the field of voice and contact center management. Currently serving as the General Manager at FutureCalls Technology Private Limited, he is a driving force behind the company’s success in delivering exceptional customer experiences.
With a strong background in telecommunications and customer service, Mr. Pradeep possesses a deep understanding of the industry’s evolving trends and technologies. His strategic vision and innovative approach have enabled FutureCalls Technology to stay at the forefront of the voice and contact center domain.
Throughout his career, Mr. Pradeep has demonstrated exceptional leadership skills, effectively managing cross-functional teams and fostering a collaborative work environment. His ability to motivate and inspire his team members has resulted in improved productivity, enhanced employee satisfaction, and ultimately, the achievement of business objectives.
Bhanu with her experience of 30+ years specializes in Organizational Management, business development, Executive coaching, Sales, Project Management, Automation, manpower optimization and facilitative trainings.
Having done a long stint with Banking in India and UAE process (Standard Chartered Bank), her scope of work included customer delight and projects on process migration and mentoring teams to adapt to change. She has been instrumental in many product aunches, which include IVR, Internet Banking and CRM migration. She was instrumental in various inhouse projects, developing the Customer and Coaching Interaction Cycle across processes in the UAE Operations along with implementing “Day 1 readiness” Training for new joiners. Her roles included leading large teams in Service, Sales, Training, Coaching and process improvements. She has taken active participation in HIV Aids Corporate and public awareness programs. Key sectors she worked with as a consultant are manufacturing,IT, Property sales, Health care, Service industry and Education
An Electronics and Communication Engineer with 30+ years of experience in Computers and networking. He was involved in many prestigious projects like Passenger Reservation System for Southern Railway, WAN interconnectivity for Central Government Departments through NIC. He was also involved in many big networking and Wi-Fi projects across India with overseas experience. He has completed certification in Cisco, Checkpoint, Ruckus Wireless, Cambium networks etc.
Vijay Rajagopal (Head – Sales and Operations) has experience of 19+ years in the IT Industry and has gained valuable 360 degrees experience of all perspectives in IT and Telecom Business. He held senior sales and marketing responsibilities for Tulip Telecom LTD, Ingram micro, Zeeta Business Solutions. This varied experience and exposure enables him to give total customer satisfaction for all our clients.
Faizullah founded Cogent Innovation http://www.cogentsite.com, a software product company in 1996.
Faizullah created innovative software products in the areas of Service Management and Facility Management. Cogent’s Service Management Software “Synergy” caters to any company with a large service force. TouchPoint www.usetouchpoint.com is the Facility Management Softwar is a web-based enterprise-wide solutions covering modules namely Visitor Management, Fixed Asset Management and other office management related modules.
PMP-Agile (January 2021 version), Prince 2 Practitioner, CMMI 2.0 up to Level 5 High Maturity Concepts, CISSP, CCSP, EFQM Quality Award Assessments, ITIL 4 Managing Professional and Strategic Leader.
CERTIFIED STRATEGIC INNOVATOR, CISA, CISM, CCSKV4, ITIL V4(F) AND COBIT 2019(F). REGISTERED LEAD AUDITOR & TRAINER
Lakshmi Rajagopalan is a software engineer with expertise in Functional programming, Machine Learning and Data Science.
Her career began as a backend engineer at Electronic Arts, a video gaming giant. Armed with the knowledge of AI & ML, she moved on to a Big Data startup called Indix in Chennai to work on building a “Google of Products”. Moving forward to working in Amsterdam, she joined Veon (Russian telecom company) as a Senior Engineer.
After returning to India, freelance programming became her new field of interest. Subsequently, she joined Avantstay, a home rental company operating in the US market, as a senior engineer/consultant.
With a new ambition, she later joined Upwork Inc. as an Expert ML and Data Engineer.
Her hobbies include reading, exploring other cultures and video gaming, where she connects with her friends living in different parts of the world via the game.
Sampath Kumar is a senior professional in the Information technology area with a career spanning more than 40 years. He was born in Srirangam, Trichy district. He completed his schooling there and did his post graduation in Physics at St. Joseph’s college, Trichy. He specialized in Electronics and Telecommunication
He always had flair for teaching. Subsequent to his post graduation he was in the teaching profession for a few years.
T. Jaganathan is a University First (Gold Medalist) Engineer with Business Administration Diploma. Has held key corporate positions for 18 years. Specifically, he built up the Total India Networking Infrastructure for ANZ Grindlays Bank (currently Standard Chartered Bank). He was part of the Senior Management Team that set up the World Class 350-seater BPO Center in Mumbai for EFunds International. He handled technology migration for key outsourcing projects like West Teleservices, AMEX, etc.
